FAQs - Xtrade
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FAQ

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Opening an account

  • How do I open a trading account with Xtrade.com?

    Go to Register, complete the form and you will be logged in to your trading account. In the pop-up message, you will see a randomly generated password, which you are required to change to your own. You will also receive a welcome email with both username and password.

  • How much must I pay in order to open an Xtrade account?

    It is free. Xtrade does not charge any registration fee.

  • Can I open multiple trading accounts?

    No. You may open only one trading account.

  • How can I earn money here?

    You need to invest wisely. Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.

  • How do I start trading?

    If you have already opened a trading account, submitted your identification documents for account validation and made a deposit; you are ready to start trading.

  • Can I start trading even if I have no experience?

    Yes. Our Education Center and Xtrade offer tutorial videos, e-books and other resources suitable for both beginning and professional traders.

  • I do not want to complete a registration form and reveal my personal information. Is this possible?

    As a regulated company — subject to numerous laws, compliance requirements and client acceptance procedures — we are required to have on file KYC (Know Your Client) information. We make every effort to protect the confidentiality, security and integrity of your identity data.

  • What input characters are acceptable in the registration form?

    Please use only letters and numbers. Avoid using any symbols while filling it in.

  • Will you close my account if it has a zero account balance?

    Accounts with zero balance will not be closed unless the client so requests.

  • Do you offer a negative balance protection?

    Yes. The interests of our clients is our primary objective and that is why with Xtrade your balance will not go into negative. Negative Balance Protection will prevent a trader from entering into debt. Unfortunately, not every retail forex broker offers negative balance protection. For the inexperienced trader, the lack of margin call can mean the difference between losing only your investment and going into debt. This is a subtle, yet crucial difference. In forex trading, you may be able to tolerate losing money you can afford to lose (after all, there’s no such thing as a perfect trader who wins all the time). However, going into debt is never acceptable, regardless of how much experience you have.

  • I forgot my password. What should I do?

    Please click "Forgot Password" underneath the log in box and your password will be sent to your email address.

  • How do I change my password?

    In order to change your password, please log in to your Xtrade account; then click Account Options > Change password

  • Can my account manager trade instead of me?

    We do not offer account management services. You are a sole owner of the account and ultimate decision maker.

  • How can I download the platform?

    Our user-friendly web platform requires no downloading.

  • Do you have MT4?

    Unfortunately, at present, we do not offer the MT4 platform.

  • How do I open a demo account?

    A demo account is activated as soon as you open a trading account. *Subject to minimum deposit

  • From within the trader screen, how do I toggle between real and demo accounts?

    Within the My Account section, switch between real and demo modes by toggling the "Switch" button.

  • What's the difference between the trading and demo accounts?

    While all features and functions of the real platform are available in the demo platform, users should keep in mind that simulation cannot replicate real trading market conditions. One important distinction is that the volume executed through the simulation does not affect the market; while in real trading, volumes do affect the market, especially when the position size is large.

  • How can I fund my demo account?

    Your demo account will be funded automatically 7 days after registration.

  • How long can I use a demo account?

    Xtrade demo accounts do not expire.

Ready to start trading?

Get started with your Xtrade account today

Xtrade.com is not accessible to United States residents

Trading CFDs involves significant risk of loss. Trading FX/CFDs involves a significant level of risk and you may lose all of your invested capital. Please ensure that you understand the risks involved.
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